For all amplifiers & cabinets purchased through our sales staff or our Big Cartel store, there is a fourteen (14) day return period. You can return the amp anytime within 14 days from the date you received your amp or cabinet. The following conditions apply to all returns:
- Amplifier or cabinet must be returned in new condition with all of the accessories (castors, footswitch, cables etc) and in its original or equivalent packaging
- Customer agrees to pay return shipping
The refund will be issued once the products have been received at our warehouse and inspected to ensure that they are still in new condition, proper working order and with all accompanying parts. If any products are returned in a condition other than new, repair costs will be deducted from the refund amount.
About Kemper profiling:
We get it, Kempers are sweet. We’re currently working on some official Revv profiles that will be available in the near future. That being said, Revv is a small company of hard working dudes, building amps by hand and profiling our amps and returning them means we don’t get to eat or feed our families. We really like eating – wait for the official profiles!